Service and Incident Manager (m/f/d)

The ZIB is the central IT service provider for the Lower Saxony judiciary and is responsible for a modern IT infrastructure comprising approximately 18,000 PC workstations. In addition, our team of 400 colleagues is carrying out numerous digitization projects to support a modern judicial system.

To strengthen our team in Department 3 – Operations, we are seeking a

Service and Incident Manager (f/m/d)

The work location can be flexibly assigned to a Lower Saxony judicial authority near your home. Occasional on-site work at the Celle location is required.

Your responsibilities:

• You will coordinate the needs-based provision of all ZIB infrastructure services—such as networks, server systems, databases, and client management—as well as electronic case files and electronic legal communications between the respective operational departments and specialized teams.
• You will monitor the operational status and initiate and monitor related operational processes.
• You will perform the tasks of local incident and problem management in Department 3 – Operations at the ZIB.
• You will be responsible for the provision and operation of the IT infrastructure for the Lower Saxony Central Cybercrime Office (ZCN), a branch office of the Oldenburg State Prosecutor General’s Office established on June 1, 2026, and headquartered in Osnabrück.
• You will report directly to the two department heads.

What sets you apart:

• A relevant college degree (e.g., computer science) or equivalent practical skills in operating complex IT environments
• Solid foundational knowledge of operating large-scale IT infrastructure environments and the interaction of various technologies
• Strong ability to assess complex fault scenarios
• Strong organizational skills and excellent ability to structure tasks
• Very good communication skills combined with excellent written expression
• Good command of English
• Basic knowledge of data protection and IT security

What we also expect:

• Ability to work in a team, a spirit of innovation, and a high degree of personal responsibility
• C1-level proficiency in German as well as good English skills for working with international technologies and documentation
• Willingness to travel within Lower Saxony

Willingness to undergo and pass a security clearance check in accordance with Section 7(1) of the Lower Saxony Security Clearance Act (Nds. SÜG) is required.

What we offer:

• A permanent and secure position with compensation in accordance with the collective bargaining agreement up to Pay Grade 12 of the TV-L (depending on qualifications)
• Annual bonus (Christmas bonus) and company pension plan
• Flexible work arrangements with up to 90% remote work and flex time
• Extensive continuing education opportunities and career development prospects in the future-oriented field of AI
• Health promotion programs such as corporate fitness and support services from the ZIB health team, as well as attractive additional benefits, e.g., special offers through Corporate Benefits
• Opportunity for civil service appointment, provided personal and budgetary requirements are met

Are you interested?

We look forward to receiving your detailed application by October 31, 2026, via email, quoting reference number 5112 ZIB E 78/26, to

ZIB-Karriere@justiz.niedersachsen.de
or
Central IT Operations, Lower Saxony Justice System
SG 1001 - Human Resources, Organization, and Public Relations
Mühlenstraße 5
26122 Oldenburg

For technical inquiries, please call 05141-5937-1221 (Mr. Schmedt). For questions regarding the hiring process, please contact Ms. Abonyi, SG 1001 – Human Resources (05141 5937-1420).

Under personnel law, this position is assigned to the Higher Regional Court of Celle.

The State of Lower Saxony is actively promoting the professional development of women in fields and positions where they are underrepresented. Applications from women are therefore particularly encouraged in accordance with the NGG.

Applicants with severe disabilities will be given preferential consideration if they have equal qualifications and abilities.